OPERATIONS SUPERVISOR

• Process owner of visa applications, and handling other documents for Canada and Australia, New Zealand and United Kingdom visa applicants.
• Process owner of handling admissions requirements of student applicants for the higher education institutions.
• Responsible to check, maintain and develop the daily report & weekly report for Managing Director.
• Process owner of client status (Excel sheet and Hubspot CRM database), and in charge of it's security and accuracy. 
• Maintaining strong relationship with clients, education partners, foreign immigration organizations, and other stakeholders.
• Responsible to verify and review the clients going through the in-office IELTS review phase.
• Responsible to ensure that all the information provided by clients is accurate and true, preparing and checking all legal documents for submission of a profile.
• Responsible to handle the client's issues in documentation and guiding them to get the support documents as per the requirement of Immigration
• Responsible to cross check all documents before creating a Hubspot profile, collect all required documents and submission has to do within the time period.
• Assigning leads to the team and checking the regular follow up report daily basis.
• Maintain employee immigration records and raise requests for visa/ work status renewals as appropriate.

Requirements

• Bachelor’s Degree is required; Master’s Degree is preferred.
• Minimum of 4 years of experience in Global Mobility in fast-paced company or management consulting.
• Minimum of 2 years of experience leading a team.
• Minimum of 2 years of experience driving projects and change management independently across multiple teams.
• Minimum of 2 years of experience working with and presenting to executive audiences.

PREFERRED QUALIFICATIONS:

• Ability to work on multiple projects and meet deadlines.
• Experience working with and drawing insights from raw data.
• Project Management and Data Analytics knowledge.
• Interpreting industry trends translating them to forecast short, mid and long-term organizational talent needs.
• Exceptional communication and presentation skills.
• Strong consultative skills/influencing skills
• Monitoring and analyzing the current system of production or provision to check it’s effective, and working out a strategy for improving if necessary.
• Managing day-to-day activities, analyzing statistics and reading and writing reports, operations managers play a vital role in any company.

Operations Supervisor liaise with other team members in the organization, presenting findings to top management and train and supervise new employees; track and measure staff performance.

Other duties and responsibilities include:

• Planning and controlling change.
• Managing quality assurance programs.
• Researching new technologies and alternative methods of efficiency.
• Setting and reviewing budgets and managing cost.
• Overseeing systems and processes, and facility layout.
• Systematic organized approach to work.
• Very good communication and interpersonal skills, to deal with many types of people at all levels in a direct diplomatic way.
• An understanding of customer/client requirements is also necessary.
• Proficiency in business planning software, Excel, Hubspot and other Customer Relationship Management is a must.
• Strong leadership skills, including effective time management, prioritizing and delegation, are required. You must be able to lead, coach, inspire, support and motivate your team, and always seek to improve best practice.
• Having natural creative flair and being full of ideas and energy to introduce new concepts and innovations would also be advantageous.