job vacancies in Philippines

Order Management Associate

  • Full Time
  • National Capital Reg- Pasay City
  • PHP 23000 - 25000 /Monthly

Work Address : Unit 509-P Five E-Com Center, Pacific Drive Extension Block 18 Mall of Asia Complex, Pasay City

Job Description

Key Responsibilities:
 Handle customer orders, staff bottle requests and point of sale materials for promotional activities and ensure completeness of required documentation and necessary approvals, strictly following set timelines.
 Identify and assess customers’ needs to achieve satisfaction.
 Respond promptly to customers’ enquiries.
 Provide accurate, valid and complete information by using the right methods/tools.
 Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
 Follow communication procedures, guidelines and policies.
 Stocks reservation as and when required by commercial/sales staff.
 Filing of sales order forms/invoices
 Ship confirmation for sales order and free issues.
 Monitor & maintain updated product price list
 Work hand in hand with Finance for the responsibility of month end closing
 Verification of invoices from 3PL for payment approval
 Maintain damage records, backorder logs and handling of returns(if any)
 Cover other team member’s work during the member’s absence or as and when necessary.
 Perform other duties assigned from time to time by the Manager

Job Requirements:
– Bachelor Degree
– Minimum 2 years relevant experience in order processing and customer service
– Knowledge of supply chain/accounting systems preferably JD Edwards / Hyperion systems is an advantage
– Proficient in Microsoft Excel and other MS Office applications.

– Good communication and interpersonal skills
– Team player, enthusiastic and a can-do attitude


Other benefits and allowances shall be discussed during the interview
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Company Overview

Purchasing/Inventory/Material & Warehouse Management
Exprerience 2 - 3 Years
Job Category
Purchasing/Inventory/Material & Warehouse Management
Job Role
Job Level
Employees with 1 to 5 years experience
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