Duties and Responsibilities:

1. Meet daily/weekly/monthly production and quality target for the team as per project SLAs/ Timelines.
2. Management of patient accounts from resolution perspective by following up accounts with appropriate rigor and timeliness.
3. Effective communication with Manager/ Sr. Manager/ Client and other stakeholders.
4. Maintain a higher team engagement and morale keeping the attrition rate in control.
5. Schedule adherence - Should be flexible in working different shifts.

Key Technical Skills and Knowledge:

1. Analytical skills.
2. Effective communication skills (verbal and written).
3. MS office (Excel, Word and PPT) & Internet Proficiency.
4. Minimum of 1 years'experience as a Supervisor or Team lead in a pre-certification / Authorization setting preferable (Eligibility, Benefits and Authorization)
5. Knowledge of US Medical Billing terminologies.