job vacancies in Philippines

Porting Engineer

  • Full Time
  • National Capital Reg- Mandaluyoung City
  • Salary As Per Industry Standard

Work Address : WCC, Shaw Blvd., Mandaluyong City

Job Description

Responsibilities:

  • Set up customer services in accordance with internal procedures and SLAs;
  • Process, coordinate and follow-up on porting activity for Local DID, International DID and Toll Free orders.
  • Interact with carriers in order to troubleshoot routing issues with phone numbers;
  • Work closely with Professional Services, Sales and the other Operations teams to process customer related requests;
  • Follow up on pending cases and escalations;
  • Collaborate with other teams to ensure efficient workflows, processes, and resource support.
  • Monitor for status updates, update corresponding tickets
  • Provide updates to customers and internal teams
  • Provide exceptional customer service to both internal and external customers

Required Education, Skills, and Qualifications

Required skills:

  • 2-year work experience as Project Coordinator, Provisioning Engineer or similar roles
  • Strong interpersonal and communication skills;
  • Punctuality and accuracy;
  • Attention to detail;
  • Ability to do monotonous work;
  • Ability to multitask;
  • Problem solving skills;
  • Understanding of PSTN, IP-telephony, SaaS solutions and call center specifics;
  • Basic knowledge of UNIX/Linux command line interface;
  • Experience working via ticketing systems
  • Excellent verbal and written English communication skills
  • Willing to work night shift or US time schedule
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Company Overview

Company
Industry
IT Computer-Network/System /Database Admin
Experience
Exprerience 1 - 2 Years
Qualification
Bachelors
Job Category
IT Computer-Network/System /Database Admin
Job Role
Project Management
Job Level
Employees with 1 to 5 years experience
Posted
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