-Requires an experienced analyst that is able to debug issues as well as deploy and test applications. 
-Must be comfortable using multiple platforms, frameworks, and software development kits.
-Takes ownership of developer concerns and provide quality customer service to ensure the concerns are addressed swiftly and effectively. 
-Uses critical thinking and a keen attention to detail to address issues. 
-Ensures the workflow meets high expectations in regard to quality, integrity and customer experience. 
-Must be able to clearly notate bugs, edge cases and findings then share this information with multiple teams, technical managers and developers. 
-Should seamlessly switch between collaborating within a team and working independently on time sensitive tasks.
-Expected to meet expectations for completing ad hoc tasks and being proactive on improving individual performance metrics. 

Qualifications :
-4-5 years of experience with technical support, JS/NodeJS/REST/JSON experience 
-2-4 years of experience with customer service 
-Computer science degree or equivalent experience 
-Strong and effective written and oral English communication skills 
-Should be at 100% fluent to native level of speaking and comprehension 
-Experience in analysis, troubleshooting, and problem solving 
-Impeccable attention to detail 
-Ability to multitask under pressure in an ever changing environment 
-Ability to keep up to date in a very fast paced environment, staying on top of policy, procedure and workflow changes and evolutions 
-Be able to work as an individual as well as a contributor to a close team 
-Be able to use critical thinking and take initiative on action items 
-Must proactively communicate status across various teams including technical and non technical partners. 
-A team player with a positive attitude and people skills.