Portuguese Bilingual Technical Support Analyst
- Full Time
- National Capital Reg- Makati city
- PHP 50000 - 100000 /Monthly
Work Address : 9th Floor, 6780 Bldg., Ayala Avenue, Makati City, Philippines 1226
-Requires an experienced analyst that is able to debug issues as well as deploy and test applications.
-Must be comfortable using multiple platforms, frameworks, and software development kits.
-Takes ownership of developer concerns and provide quality customer service to ensure the concerns are addressed swiftly and effectively.
-Uses critical thinking and a keen attention to detail to address issues.
-Ensures the workflow meets high expectations in regard to quality, integrity and customer experience.
-Must be able to clearly notate bugs, edge cases and findings then share this information with multiple teams, technical managers and developers.
-Should seamlessly switch between collaborating within a team and working independently on time sensitive tasks.
-Expected to meet expectations for completing ad hoc tasks and being proactive on improving individual performance metrics.
-4-5 years of experience with technical support, JS/NodeJS/REST/JSON experience
-2-4 years of experience with customer service
-Computer science degree or equivalent experience
-Strong and effective written and oral English communication skills
-Should be at 100% fluent to native level of speaking and comprehension
-Experience in analysis, troubleshooting, and problem solving
-Impeccable attention to detail
-Ability to multitask under pressure in an ever changing environment
-Ability to keep up to date in a very fast paced environment, staying on top of policy, procedure and workflow changes and evolutions
-Be able to work as an individual as well as a contributor to a close team
-Be able to use critical thinking and take initiative on action items
-Must proactively communicate status across various teams including technical and non technical partners.
-A team player with a positive attitude and people skills.
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