Process Improvement Manager
- Full Time
- National Capital Reg- Makati city
- Salary As Per Industry Standard
Work Address : Philippine Axa Life Centre, Sen. Gil Puyat Ave., Makati City
- Establishes audit (KPI, usage etc.) and quality review procedures of relevant process and/or solution
- Depending on workload, skills and priorities may act as Project Manager
- Supports Managers, Directors and/or Executive on KPI analysis and corrective action proposals (e.g. KPI analysis, Resource Planning changes etc.)
- Owns improvement road map for owned/support process including solution roll-outs and improvements
- Creates and owns relevant process and policy documentation for owned/supported process
- Creates and owns training approach for owned/supported process
Leadership & Influencing
- Represents Company on any related forums and enhancement prioritization
- Participates as Expert in transition activities
- To assess the needs of management in regard to the area of expertise.
- Respect timelines.
- Respect communication channels.
- Communicate variance proactively and indicate consequences.
- Analyze and optimize the needs of the business in your area of expertise.
- Minimize long-term variance through proactive analysis.
- Analyze results ensuring that threshold values and service levels are met.
- Analyze result against forecast.
- Analyze activity of each business areas and between subsidiaries
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