Duties and Responsibilities:

• Defines application problem by conferring with clients; evaluating procedures and processes.

• Perform business review and recommendation for improvements

• Creates design documentation based on business requirements.

• Formulate solution by preparing and evaluating alternative workflow solutions.

• Controls solution by establishing specifications; coordinating production with programmers.

• Validates results by testing programs.

• Ensures operation by training client personnel; providing support.

• Provides reference by writing documentation.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Accomplishes information systems and organization mission by completing related results as needed.

• Provides assistance and support to users.

• Performs implementation, installation and training related to program developed.

• Working closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction.

Qualification Requirements:

• Candidate must possess at least a Bachelor’s/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication/Industrial)

• Has a knowledge in using any major ERP (i.e., JDEdwards, SAP, M3, etc.) or any system for Inventory, Sales, Accounting, etc.

• Competent skills in MS Office (Word, Excel, Power Point)

• Knowledgeable in MS Visio

• Knowledgeable in IT environment and MUST have strong analytical skills

• Has background in root-cause analysis and incident management

• Has background in system testing, documentation and training

• Has good communication skills in English, both oral and written