job vacancies in Philippines

QA Associate in Pasig City

  • Full Time
  • National Capital Reg- Pasig City
  • PHP 18000 - 30000 /Monthly

Work Address : 8F Robinson's Cyberscape Alpha, Sapphire and Garnet Rds., Ortigas Center, Pasig City

Job Description

Responsibilities

 

  • Complete full QA package (eval+coaching) on teacher list/product lines assigned by Supervisor.
  • Validate, monitor and address complaints/bad evaluations received on a daily basis from PH Teacher management system and CH CR and other functional teams.
  • Coach teachers and provide validation feedback to PH support team about complaints or bad evaluations monitored.
  • Continuously work with all TS teams to eliminate number of complaints and bad evaluations through strategically planned interventions and strategies.
  • Analyze trends across QA data gathered and propose actions/recommendations to improve teaching quality and overall teacher effectiveness.
  • Complete mandatory learning path and developmental training sessions for QA associates; Attend scheduled team meetings and calibration sessions to ensure alignment.

 

Qualifications

 

  • A graduate of any 4 year course *Required
  • At least 2 years Quality experience in a BPO or ESL setting *Preferred
  • At least 2 year experience in teaching English (ESL, EFL or ESP) *Required
  • At least 2 year experience in Kids English Teaching (Pre-school, K12, SPED) *Preferred
  • Excellent command of oral and written English
  • Strong coaching and feedback delivery skills
  • Average MS office proficiency and computer skills.

Benefits

HMO Plan
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Company Overview

Industry
Education
Experience
Exprerience 1 - 2 Years
Qualification
Bachelors
Job Category
Education
Job Role
Others
Job Level
Employees with 1 to 5 years experience
Posted
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