- Full Time
- Central Visayas- Cebu (Others)
- Salary As Per Industry Standard
Work Address : FPN Epic Centre, A.S. Fortuna St., Bakilid, Mandaue City, Cebu, Mandaue City, Cebu
- Experience in BPO is preferred
- Must think critically to sort important information and be able to communicate orally and in writing.
- Good math skills and attention to details.
- Good understanding of business tools used: Excel, Pivot Tables, LookUps
- Highly effective teamwork and collaboration skills.
- Ability to work effectively without supervision.
- Extraction and handling of day to day Operations data
- Creation and publication of the following reports:
* Daily Agent Performance Report
* Weekly Agent Performance Report
* Balance Score Cards
* Billable Data Reports
* Client Reports
- Coordinate with campaign managers/ TLS on a daily basis on efficiency maximization as well as issues affecting performance.
- Compile, summarize and disseminate various reports: Daily and Weekly Performance summaries, efficiency, productions hours, etc.
- Analysis of Data: Providing feedback and/ or solutions on challenges and/or issues
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