A Sales Associate is expected to be continuously updating their knowledge of the company products, services, and policies.

Complaint handling is a critical part of this position. Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.

Another key responsibility is maintaining the presentation of the sales floor, products, signage, and displays.

Job Description

• Directs customers by escorting them to racks and counters.
• Advises customers by providing information on products.
• Understands customers' need and convinces them of the brand's calibre; persuading customer and utilize the brand's products.
• Helps customer make selections by building customer confidence, offer suggestions and opinions.
• Responds to customer queries in an efficient and courteous manner
• Exhibits how the products and its functions are best utilized
• Documents sale by creating or updating customer profile records.
• Demonstrates product functions and specifications and provides information on promoted products/services.
• Highlights the advantages of the brand's products and distinctly identifies its edge over other brands
• Processes payments by totalling purchases, processing checks, cash, and store or other credit cards.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
• Contributes to team effort by accomplishing related results as needed.
• Execute sales strategies to achieve sales target.
• Interacts with prospects/customers to understand and address their needs and preferences.
• Develops approaches that the best benefits of the products and services are rendered.
• Uses appropriate interpersonal and communication skills to gain the customer's acceptance of products and services.
• Adapt selling techniques on different natures of prospects/customers.
• Proactively seeks opportunities to expand sales of products and services and drive multiple unit sales.
• Perform other tasks that may be assigned from time to time

Minimum Qualifications

• At least a Vocational Course/College Level in Business Administration/Accounting/Finance, Marketing and Operations Management, Information Technology, Computer Science, Computer Engineering and in any related field.
• 1-year working experience in a Retail Industry is an advantage.
• Preferably work experience in Oppo, Vivo, Huawei and Samsung is a plus.
• Proficient with Microsoft Office (Word & Excel).
• Good Written & Verbal Communication.
• Highly organized.
• should be flexible in store location duty around Metro Manila (rotations might be done as per instruction of Management).
• Punctual-no habitual lates and absences
• Quick and fast learner- product knowledge