Sales Support Associate
- Full Time
- National Capital Reg- Manila City
- PHP 25000 - 3000 /Monthly
Work Address : Manila
- Utilizes a centralized, consolidated database of SAP LOB product, technical and security content to search, match and apply first-responder answers to customer requirements documents in collaboration with Presales organization.
- Coordinates first-responder draft answers with Presales for mandatory second-pass quality review and feedback.
- Incorporates quality feedback and updates from Presales into the consolidated database refresh process on a continuous basis.
- Drives quality customer focus against high work volumes and stringent deadlines.
- Interacts with Presales and Sales management in a professional and quality focused supporting role with clear written and verbal communications.
- Adheres to specific, documented team processes and scope of work.
- Follows SAP policies and team management instruction.
- Inbound and outbound communication (email, phone calls, and documents) with team manager, team lead, and Presales representatives regarding first-responder assignments and timelines.
- Usage of centralized, consolidated database to research and provide 1st draft answers to technical, security, and functional product requirements in customer documents ranging between 0 – 1000+ questions.
- Tracking workload and assignments against customer deadlines and deliverable expectations set with Team Lead/Manager and Presales for each individually assigned project.
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