• Utilizes a centralized, consolidated database of SAP LOB product, technical and security content to search, match and apply first-responder answers to customer requirements documents in collaboration with Presales organization.
• Coordinates first-responder draft answers with Presales for mandatory second-pass quality review and feedback.
• Incorporates quality feedback and updates from Presales into the consolidated database refresh process on a continuous basis.
• Drives quality customer focus against high work volumes and stringent deadlines.
• Interacts with Presales and Sales management in a professional and quality focused supporting role with clear written and verbal communications.
• Adheres to specific, documented team processes and scope of work.
• Follows SAP policies and team management instruction.

Day-to-Day operations

• Inbound and outbound communication (email, phone calls, and documents) with team manager, team lead, and Presales representatives regarding first-responder assignments and timelines.
• Usage of centralized, consolidated database to research and provide 1^st draft answers to technical, security, and functional product requirements in customer documents ranging between 0 – 1000+ questions.
• Tracking workload and assignments against customer deadlines and deliverable expectations set with Team Lead/Manager and Presales for each individually assigned project.