Service Desk Non Voice - Voice
- Full Time
- National Capital Reg- Mandaluyoung City
- PHP 17000 - 19000 /Monthly
Work Address : GF Shaw I.T center Shaw blvd. Mandaluyong City and 3f Silver City, Frontera Verde Tiendesitas, Pasig City
Responsible for managing orders/requests from clients while providing excellent customer service at the same time.
Responsible for ensuring compliance with company systems, processes and procedures
Demonstrate experience in working in a multicultural team
Place new orders (Non-Billable and Billable Services),
Support customer requests such as modifying, cancelling or updating existing orders,
Review and Book orders placed using a Customer Portal,
Communicate timely and important updates about orders to the customer,
Coordinate with the IBX site technicians on order status, updates or discrepancies,
Manage customer account information through Access Enrolment, Termination, and Account Modifications Requests
Candidate must be at least 2 years college undergraduate in any field (no back subjects)
With at least 6 months to 1 year call center experience handling Customer Service account
With excellent English communication skills
Preferably with Customer Service experience
Background in handling a multitasking account is highly desired
Willing to work on a flexible shift schedule
Knowledge of basic business correspondence, usage of various computer applications and computer Navigation
Applicants must be willing to work in Shaw, Mandaluyong
G/F Shaw IT Center, Nueve De Pebrero cor. Shaw Blvd, Mandaluyong City
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