- Full Time
- National Capital Reg- Taguig City
- PHP 25000 - 28000 /Monthly
Work Address : Mckinley Hill, Taguig
- Accept & registers Service Calls
- Classify Service Calls according to the specified options
- Execute 1st attempt to solve the Service Call
- Refer Service Call to the appropriate Resolution Owner Support Group
- Tracks the progress of an owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).
- Escalate to the appropriate management level when thresholds are violated.
- Close Service Call
- Communication (internally / externally) about Service Calls, e.g., communicates the status of the Service Call directly with the customer or broadcasts to a larger audience as defined per SLA.
- Report about Service Calls
- Communicate response times for dispatched tickets to the customers
- Manage the entire service request process ensuring adherence to SLA
- Execute service requests such as setting up NT/Outlook accounts as per the SLA
- Process and send IT reports
Software EngineerArchangel Technologies Inc.
The full Qualifications for the Software Engineer position can be found on the Job Description portion.
Business Systems AnalystArchangel Technologies Inc.
The full Qualifications for the Business Systems Analyst is indicated in the Job Description portion. Thank you.
Sales ExecutiveArchangel Technologies Inc.
QUALIFICATIONS: ● Candidates must possess a Bachelor’s degree in Business, Communications, Finance, Marketing, Economics, or any related field. ● Proficient in basic computer programs and ability to create effective presentations to individuals and groups. ● Knowledge of a second language (Cebuano) is often preferred. ● At least 6 months to 1 year of experience. ● Proficient in MS Office with expertise in MS Word, PowerPoint, and Excel.
Inside Sales RepresentativeCurogram Inc
Business Development AssociateSpeedyCourse.com
To Apply For This Job You Have To Go Through Small Test . So Be Ready For That.To Apply Click On Proceed .