Reports To

The Service Manager will report to Marketing and Sales Manager and Managing Director

Responsibilities and Duties

• Manages service team on daily basis

• Dispatches technicians on daily basis

• Manage the service supervisor

• Manage the spare parts inventory, ordering and dispatching

• Manage and control the spare parts store room

• Attend to customer complaints, process the incidence report, file, and do the Y-Y analysis for correctives and preventive improvements.

• Prepare the CPAR and file

• Evlautate the service team members.

• Recommend promotion/demotion of service team members.

• Manage our work order system, including invoice logging, and service invoices

• Prepare PNL for service department.

Qualifications

• Bachelor’s Degree

• Atleast 5 year experience as a Service Manager

• Excellent communication and leadership skills

• Strong knowledge of laundry equipment and essentials

• Strong understanding of Microsoft Office programs

• Excellent analytical, communication and presentation skills.

• Proven track record in customer service, effective marketing strategies and employee management.

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