We are expanding and looking for skilled and honest people to join our team.

SHOP MANAGER/SERVICE ADVISOR 

Knowledgeable in European Car Brands (Mercedes Benz, BMW, Land Rover)

3+ years experience

Duties:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Develops estimates by costing materials, supplies, and labor.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Manages daily tasks of service team to ensure high quality results and timely accomplishment of tasks.