SOFTWARE SUPPORT ENGINEER
- Home Based
- National Capital Reg- All
- Salary As Per Industry Standard
Work Address : Manila
- Taking ownership of technical issues and working with the development team to resolve more advanced issues when necessary
- Resolving escalated customer complaints without the need for team lead intervention
- Documenting, troubleshooting and problem resolution steps
- Diploma or bachelor’s degree in computer science, software engineering or any IT-related course
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Good general computer and software knowledge
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