job vacancies in Philippines

SOFTWARE SUPPORT ENGINEER

  • Home Based
  • National Capital Reg- All
  • Salary As Per Industry Standard

Work Address : Manila

Job Description

Responsibilities: 

  • Taking ownership of technical issues and working with the development team to resolve more advanced issues when necessary
  • Resolving escalated customer complaints without the need for team lead intervention
  • Documenting, troubleshooting and problem resolution steps

Job Requirements:

  • Diploma or bachelor’s degree in computer science, software engineering or any IT-related course
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters
  • Good general computer and software knowledge

Benefits

14 days annual and sick leave
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Company Overview

Company
Match Resources Pte. Ltd
Industry
Customer Service
Experience
Exprerience 2 - 3 Years
Qualification
Bachelors
Job Category
Customer Service
Job Role
Customer Service - General
Job Level
Employees with 5+ years experience
Posted
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