Responsibilities

• Ensured all controls and security solutions are reviewed, functioning, effective and analyzed
• Performed daily checking of all technology solutions successfully deployed in the business
• Ensured all problems or services not functioning are reported on time for troubleshooting and resolution
• Responsible to react proactively by identifying issues or problems within the systems
• Analyzed breaches, incidents, threats and possible attacks within our systems
• Kept up to date about security technologies, best practices, trends and cyber security threats
• Proactively researched various approaches and solutions that will be tested and identify which would be the best solution to use
• Documented working solutions and uploaded it to the team knowledgebase
• Collated data and generated weekly and monthly reports

Provide Support Services for Customer Environments:

• Respond to cases logged by Service Desk and Automated Ticketing.
• Adhere to SLA response and resolution times and ensure cases are regularly updated.
• Escalation of problems in a timely manner
• Perform other project duties as assigned

Requirements:

• Graduate of any IT related courses.
• Minimum of 2 years experience within IT Operations, infrastructure services support (Systems management), operations monitoring and end user support.
• With in depth knowledge in Microsoft Exchange and Active Directory.
• Must be able to demonstrate troubleshooting and problem solving skills.
• Understanding of ITSM\ITIL processes.
• Experience with Windows XP, Vista, Windows 7, and Windows Server 2003 and 2008, the Microsoft Deployment Toolkit, System Center Configuration Manager, and the Microsoft Assessment and Planning tool.
• Has understanding on related technologies like System Center Orchestrator, Systems Center Operations Manager, Active Directory, and the User State Migration Tool.
• Experience building and maintaining desktop and server images, producing and employing Group Policy Objects to manage the environment, and how to deploy images and applications using multiple methodologies.
• Knowledge and experience with implementation of Windows Security guidance
• Has experience managing projects through the entire project lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high customer satisfaction.
• Good communication skills, including command over English Language.
• With Deskside Support experience
• Willing to work in Sucat, Muntinlupa