Team Leader - Naga Site
- Full Time
- Bicol Region- Carmarines Sur
- Salary As Per Industry Standard
Live and breathe the Quantrics CREED (Collaborative, Respectful, Effective, Empowered, and Dedicated)
• Gather and analyze data to set priorities and goals for the team
• Develop and execute plans to swiftly guide team members to performance success using a “90-day glide path to success” model
• Liaise with all support teams when/as required to ensure smooth transactions for employees and customers
• Be responsible for consistently upholding company and departmental guidelines, policies, and procedures
• Plan and supervise the daily activities of your team
• Comfortable with the Team Leader “Buddy System” mantra of supporting any/all Agents at any time
• Coaching, coaching, and more coaching – with a goal of exceeding targets
• Develop individuals for future development and career growth – with a goal of having team members retire at Quantrics
• Aim for a highly reliable team
• Foster and encourage team members to arrive each day, on-time, ready to Resolve, Sell, Save, Learn and Shine (Frontline 5)
• Resolve customer escalations or coaching opportunities provided by peers or other departments
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