Live and breathe the Quantrics CREED (Collaborative, Respectful, Effective, Empowered, and Dedicated)

• Gather and analyze data to set priorities and goals for the team

• Develop and execute plans to swiftly guide team members to performance success using a “90-day glide path to success” model

• Liaise with all support teams when/as required to ensure smooth transactions for employees and customers

• Be responsible for consistently upholding company and departmental guidelines, policies, and procedures

• Plan and supervise the daily activities of your team

• Comfortable with the Team Leader “Buddy System” mantra of supporting any/all Agents at any time

• Coaching, coaching, and more coaching – with a goal of exceeding targets

• Develop individuals for future development and career growth – with a goal of having team members retire at Quantrics

• Aim for a highly reliable team

• Foster and encourage team members to arrive each day, on-time, ready to Resolve, Sell, Save, Learn and Shine (Frontline 5)

• Resolve customer escalations or coaching opportunities provided by peers or other departments