job vacancies in Philippines

Team Leader for a Local Account

  • Full Time
  • National Capital Reg- Pasig City
  • PHP 17000 - 23000 /Monthly

Job Description

JOB OBJECTIVE

To provide leadership, coaching, support and guidance to a team of Customer Service Associates in exceeding performance metrics.

                                  

ESSENTIAL JOB FUNCTIONS

  • Manage team performance by conducting training, QA monitoring and coaching.
  • Communicate to the team any new requirements and/or updates.
  • Responsible for handling complaints and taking escalation calls to resolve customer concerns.
  • Accept incoming calls from customers as needed.
  • Create and submit reports to the client.

 

SKILLS & QUALIFICATIONS

  • Bachelor’s/College Degree in any field is highly preferred; must have undergone 2nd year of college level.
  • At least 1 year of experience in a call center environment as Supervisor or equivalent role preferably in the field of customer service.
  • Experienced in using MS Excel.
  • Good communication skills, both written and oral for both English and Filipino.

 

LOCATION

One Corporate Centre, Ortigas, Pasig City

Benefits

Medical, Dental, Miscellaneous allowance, Company Sponsored Team Events
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Company Overview

Industry
Customer Service
Experience
Exprerience 1 - 2 Years
Qualification
Associates
Job Category
Customer Service
Job Role
Supervisor/Team Lead
Job Level
Employees with 1 to 5 years experience
Posted
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