Team Leader for a Local Account
- Full Time
- National Capital Reg- Pasig City
- PHP 17000 - 23000 /Monthly
To provide leadership, coaching, support and guidance to a team of Customer Service Associates in exceeding performance metrics.
ESSENTIAL JOB FUNCTIONS
- Manage team performance by conducting training, QA monitoring and coaching.
- Communicate to the team any new requirements and/or updates.
- Responsible for handling complaints and taking escalation calls to resolve customer concerns.
- Accept incoming calls from customers as needed.
- Create and submit reports to the client.
SKILLS & QUALIFICATIONS
- Bachelor’s/College Degree in any field is highly preferred; must have undergone 2nd year of college level.
- At least 1 year of experience in a call center environment as Supervisor or equivalent role preferably in the field of customer service.
- Experienced in using MS Excel.
- Good communication skills, both written and oral for both English and Filipino.
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