job vacancies in Philippines

Team Leader for a Local Account

  • Full Time
  • National Capital Reg- Pasig City
  • PHP 17000 - 23000 /Monthly

Job Description

JOB OBJECTIVE

To provide leadership, coaching, support and guidance to a team of Customer Service Associates in exceeding performance metrics.

                                  

ESSENTIAL JOB FUNCTIONS

  • Manage team performance by conducting training, QA monitoring and coaching.
  • Communicate to the team any new requirements and/or updates.
  • Responsible for handling complaints and taking escalation calls to resolve customer concerns.
  • Accept incoming calls from customers as needed.
  • Create and submit reports to the client.

 

SKILLS & QUALIFICATIONS

  • Bachelor’s/College Degree in any field is highly preferred; must have undergone 2nd year of college level.
  • At least 1 year of experience in a call center environment as Supervisor or equivalent role preferably in the field of customer service.
  • Experienced in using MS Excel.
  • Good communication skills, both written and oral for both English and Filipino.

 

LOCATION

One Corporate Centre, Ortigas, Pasig City

Benefits

Medical, Dental, Miscellaneous allowance, Company Sponsored Team Events
Apply Now

Company Overview

Industry
Customer Service
Experience
Exprerience 1 - 2 Years
Qualification
Associates
Job Category
Customer Service
Job Role
Supervisor/Team Lead
Job Level
Employees with 1 to 5 years experience
Posted

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