- Full Time
- National Capital Reg- Taguig City
- Salary As Per Industry Standard
- Ensure all KPI are met Net Promoters Score, etc.
- Meet or exceed all targeted service levels by supporting and developing agents, monitoring and communicating the appropriate metrics, and implementing targeted process improvements
- Monitor and evaluate metrics, identifying required actions necessary to achieve service level and quality targets, maximize first time call resolution, and minimize customer complaints, and escalation
- Take actions necessary to empower agents to ensure ownership for customer experience and ensure immediate issue resolution
- Handle escalations
- Conduct formal employee performance reviews, establish development plans and as appropriate, initiate promotions, pay adjustments, disciplinary actions, and terminations
- Ensure proper training of agents for all new and existing products, tools, offerings and processes, leveraging available internal resources
- Develops all agents through skills assessment, call monitoring, coaching, feedback, and role modeling, both for current position and future career
- At least 2 years of experience as a Team Lead in a Call Center
- Must know how to handle and improve Net Promoters Score and other needed metrics
- Leadership and team building skills
- People management and development skills
- Basic project management skills
- General understanding of business and business needs
- Candidate must possess at least a Bachelor's/College Degree , any field.
- Must be willing to work in rotating shifts and / or night shift at BGC, Taguig City
Japanese Speaking Service Representative Temporary WFHJ-K Network Manpower Services
Requirements: • Filipino who can speak, read and write both Japanese and English • JLPT N1, N2, N3 Passer/level (Certificate is not required) • Graduate/Undergraduate of any course • Preferably with Customer Service work experience • Work from home with the possibility of working in Alabang Office
Pet Video Data Collection for English Speakers in KenyaAppen
· You must be the owner of the pet OR have consent to provide such images · Each video must be of the same pet · Have access to a smartphone device and usage of the Appen Mobile Recorder
Pet Video Data Collection for Swahili Speakers in KenyaAppen
ACCOUNT EXECUTIVEPOPCORN SOUTH ASIA TECH INNOVATION INC.
Search Evaluation for French Speakers in MadagascarAppen
· Personal PC or laptop that runs Windows 8 or newer OS · A commitment of approximately 5-10 hours per week · A keen online video or movie enthusiast · Be fluent in written and verbal English as well as the that of the project’s target market.
To Apply For This Job You Have To Go Through Small Test . So Be Ready For That.To Apply Click On Proceed .