- Full Time
- National Capital Reg- Taguig City
- Salary As Per Industry Standard
- Ensure all KPI are met Net Promoters Score, etc.
- Meet or exceed all targeted service levels by supporting and developing agents, monitoring and communicating the appropriate metrics, and implementing targeted process improvements
- Monitor and evaluate metrics, identifying required actions necessary to achieve service level and quality targets, maximize first time call resolution, and minimize customer complaints, and escalation
- Take actions necessary to empower agents to ensure ownership for customer experience and ensure immediate issue resolution
- Handle escalations
- Conduct formal employee performance reviews, establish development plans and as appropriate, initiate promotions, pay adjustments, disciplinary actions, and terminations
- Ensure proper training of agents for all new and existing products, tools, offerings and processes, leveraging available internal resources
- Develops all agents through skills assessment, call monitoring, coaching, feedback, and role modeling, both for current position and future career
- At least 2 years of experience as a Team Lead in a Call Center
- Must know how to handle and improve Net Promoters Score and other needed metrics
- Leadership and team building skills
- People management and development skills
- Basic project management skills
- General understanding of business and business needs
- Candidate must possess at least a Bachelor's/College Degree , any field.
- Must be willing to work in rotating shifts and / or night shift at BGC, Taguig City
PromodiserTimes Trading Co., Inc.
Bubbly, have positive attitude and confident Can express thoughts clearly Atleast High School or Vocational Graduate with Experience as Sales Promodiser
COUNTER CREWWonderFoods Inc.
At least HIGH SCHOOL GRADUATE (18-30 YEARS OLD); -With or without experience but experience is advantage -Industrious, Helpful, Neat, Hardworking and Fast learner -Can start as soon as possible -Willing to be assign in SM BALIWAG
Procurement officerOhcotech Corporation
The position is the point person for purchases and other purchasing scope.
KITCHEN HELPERWonderFoods Inc.
At least HIGH SCHOOL GRADUATE , MALE (18-30 YEARS OLD); -With or without experience but experience is advantage -Industrious, Helpful, Neat, Hardworking and Fast learner -Can start as soon as possible -Willing to be assign in SM BALIWAG.
Business Development OfficerProweaver, Inc.
A long and rewarding career waits for you with us! Do YOU have the tenacity to lead? See the ingenious mind of furthering businesses within you? Join our powerhouse Marketing Team now! We are hiring BUSINESS DEVELOPMENT OFFICERS
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