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Team Leader

  • Full Time
  • National Capital Reg- Taguig City
  • Salary As Per Industry Standard

Work Address : 12th floor NetLima Bldg., 5th Ave., corner 26th street, BGC Taguig

Job Description

• Handle appropriate escalations and communicate to stakeholders when necessary  
• Provide necessary training to new agents, as well as provide upskill training to tenured ones upon new department function or availability.  
• Address client’s needs through email: o Daily Forecast  
• Training Needs  
• Data Analysis
• Reporting needs and assistance  
• Establish and reinforce the team and individual metrics to drive performance  
• Provide coaching and performance monitoring of team members  
• Ensure timely communication of changes and new strategies to the team  
• Meet performance standards, metrics and set goals set by the department.  
• This includes analyzing data, quality monitoring, coaching to strengths and opportunities.  
• Answering procedural and navigational questions, conducting side by side coaching and  
• Conducting team huddles and team meetings if Lead is not available and updates are sent out.  
• Develops and maintains positive relationships with clients through excellent customer relation.  
• Attend meetings and calibrations with the client and cascade the same to the team  
• Addresses client inquiries and ensures their needs are consistently met in a timely manner.  
• Provide management with support in establishing process improvement to benefit of the customer, the employee and the management 


* Free Snacks (upon application) * Free Shuttle (once hired) * Free Meal (once hired) * Free Unlimited coffee and tea (once hired) * Monthly Allowances * Performance Bonuses * Annual Appraisal * Friendly Environment
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Company Overview

Others/Category Not Available
Exprerience 1 - 2 Years
Job Category
Others/Category Not Available
Job Role
Job Level
Employees with 1 to 5 years experience
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