- Full Time
- National Capital Reg- Taguig City
- Salary As Per Industry Standard
Work Address : 12th floor NetLima Bldg., 5th Ave., corner 26th street, BGC Taguig
• Handle appropriate escalations and communicate to stakeholders when necessary
• Provide necessary training to new agents, as well as provide upskill training to tenured ones upon new department function or availability.
• Address client’s needs through email: o Daily Forecast
• Training Needs
• Data Analysis
• Reporting needs and assistance
• Establish and reinforce the team and individual metrics to drive performance
• Provide coaching and performance monitoring of team members
• Ensure timely communication of changes and new strategies to the team
• Meet performance standards, metrics and set goals set by the department.
• This includes analyzing data, quality monitoring, coaching to strengths and opportunities.
• Answering procedural and navigational questions, conducting side by side coaching and
• Conducting team huddles and team meetings if Lead is not available and updates are sent out.
• Develops and maintains positive relationships with clients through excellent customer relation.
• Attend meetings and calibrations with the client and cascade the same to the team
• Addresses client inquiries and ensures their needs are consistently met in a timely manner.
• Provide management with support in establishing process improvement to benefit of the customer, the employee and the management
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2 CASHIER for CUBAO Female At least college level With experience in the same field Can START ASAP!!!
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*Female *Willing to be assign at Makati *Senior Graduate or Undergraduate are welcome to apply *Flexible *Willing to work monday to friday *Willing to work for 2 to 3 months only
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