job vacancies in Philippines

Team Manager - Customer Service

  • Full Time
  • National Capital Reg- Manila City
  • 6 - 7 /

Job Description

Are you are passionate about driving process improvement and motivating a team of driven, customer-obsessed associates and team leads? Do you love to analyze systemic issues and implement solutions to challenging problems? If you answered yes to both these questions we have the career for you!

A Team Manager sets the vision and culture of their teams by setting individual and team performance expectations/goals, maintaining focus on improving customer satisfaction, and identifying customer impacting issues and implementing dynamic solutions.

Key responsibilities include: 

People Management:

  • Leading and developing a team of 20-30 associates; responsible for the overall performance management, coordination and evaluation of the team
  • Develop and Achieve performance goals and objectives in line with the network wide vision and goals
  • Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training, planning and assigning work, reviewing employee performance, and conflict resolution
  • Mentoring to new managers and as well as employees with high growth potential
  • Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site: Performance Related Pay and transportation are two examples
  • Communicating policies to associates as the primary information source for staff
  • Ensure compliance and consistency; corrective action and documentation

Business/Operations Management:

  • Management of SLAs (Service Level Agreements), quality, and customer experience
  • Trouble shoot issues relating to process affecting the SLAs compliance
  • Responsible for quality and productivity of assigned team
  • Developing and achieving performance goals and objectives
  • Identifying customer issues, building and implementing solutions to include process improvements
  • Drive process improvement and continuous improvement culture through ‘kaizen’ and lean projects
  • Identifying and eliminating barriers to accuracy, productivity, and quality

Basic Qualifications

  • Completed Bachelor’s Degree from accredited university
  • 2 years people leadership experience with teams of 10-20 associates
  • English language fluency
  • Contact Center Operations experience (Customer Service, Sales, or Collections)

Position Qualifications

  • MBA or Master’s Degree
  • Six Sigma/Lean Processes Improvement
  • Advanced computer skills using a variety of software including Microsoft Excel for reporting and analysis
  • Project management methodology knowledge


Amazon is an Equal Opportunity Employer

Apply Now

Company Overview

Customer Service
Job Category
Customer Service
Job Role
Supervisor/Team Lead
Job Level

Related Jobs

Senior Backend Developer

Leandev Incorporated
National Capital Reg- Muntinlupa City
Full Time

We are in urgent need of a Senior Backend Developer

Senior Front end Developer

Leandev Incorporated
National Capital Reg- Muntinlupa City
Full Time

We are urgently looking for a remote full time Senior Frontend Developer

Service Delivery Lead

Hunter's Hub Incorporated
National Capital Reg- Manila City
Full Time

 Broad and Deep technical background with at least TEN years work experience in a senior service delivery role in the Power Distribution Sector  Previous experience of delivering Data Warehouse projects in a Cloudera, Informatica or Talend environment.  Big Data project experience is highly desirable  IT architecture, infrastructure, and cloud deployment expertise is a plus.  PMP, PRINCE2 or equivalent Certification is preferred  Agile and Scrum Master certifications are desirable

Wireless Network Engineer-Enterprise

Hunter's Hub Incorporated
National Capital Reg- Manila City
Full Time

Qualifications and Accreditations:  Leading Network equipment providers certification (CISCO, Huawei, Extreme Networks Juniper Networks etc.) highly desirable  Network Analysis certification such as Wire Shark Certified Network Analyst (WCNA)  Solar Winds Certified Professional is a plus  The Open Group TOGAF 9 Certification  AWS Certification such as AWS – Cloud Practitioner  Three to five years’ experience in a similar role

HADOOP Administrator

Hunter's Hub Incorporated
National Capital Reg- Manila City
Full Time

 RHCSA (Red Hat Certified System Administrator) is a distinct advantage  1 to 3 Years Kafka Administrator

jobaxy-logo register-now