Team Manager
- Full Time
- Calabarzon & Mimaropa- Laguna (Sta.Rosa City)
- Not Specified
Job Description
Team Manager will be the first point of escalation to troubleshoot customer-reported problems, assess CSRs’ performance and coach CSRs’ to address areas of improvement.
Responsibilities
- Guides CSRs behavior and motivates team members to positively impact team performance, including but not limited to quality and attendance. Conducts counseling sessions for disciplinary or performance issues. Attends meetings, holds regular team meetings, and maintains monthly team bulletin boards and various other communication tools.
- Performs administrative duties including and not limited to reports and other time keeping activities.
- Supervises and ensures the smooth activity of the call center floor. Assists with taking calls during peak volume periods.
- Promotes and participates in activities that assist in retention and recruiting for open positions.
- Performs other duties as required.
Requirements
- College degree or equivalent experience.
- Previous call center experience with three or more of the following characteristics: More than 2 years’ experience as an inbound call center care representative, quality assurance analyst, trainer or supervisor/manager; More than one year of previous supervisory/management experience in customer service.
- Excellent communication skills across various levels in the organization. Excellent leadership and mentoring skills. Must have strong business acumen and organization skills with deep understanding of call center service level metrics. Excellent customer service orientation and stakeholder management skills.
- Extensive experience with any customer service management system in a large capacity. Experience in managing a budget and the ability to analyze statistical information.
Company Overview

Related Jobs
Japanese Speaking Service Representative Temporary WFH
J-K Network Manpower ServicesRequirements: • Filipino who can speak, read and write both Japanese and English • JLPT N1, N2, N3 Passer/level (Certificate is not required) • Graduate/Undergraduate of any course • Preferably with Customer Service work experience • Work from home with the possibility of working in Alabang Office
Pet Video Data Collection for English Speakers in Kenya
Appen· You must be the owner of the pet OR have consent to provide such images · Each video must be of the same pet · Have access to a smartphone device and usage of the Appen Mobile Recorder
Pet Video Data Collection for Swahili Speakers in Kenya
Appen· You must be the owner of the pet OR have consent to provide such images · Each video must be of the same pet · Have access to a smartphone device and usage of the Appen Mobile Recorder
ACCOUNT EXECUTIVE
POPCORN SOUTH ASIA TECH INNOVATION INC.Search Evaluation for French Speakers in Madagascar
Appen· Personal PC or laptop that runs Windows 8 or newer OS · A commitment of approximately 5-10 hours per week · A keen online video or movie enthusiast · Be fluent in written and verbal English as well as the that of the project’s target market.
To Apply For This Job You Have To Go Through Small Test . So Be Ready For That.To Apply Click On Proceed .

first step by registering Job Seekers Employers