job vacancies in Philippines

Technical Phone Support

  • Full Time
  • National Capital Reg- Mandaluyoung City
  • Salary As Per Industry Standard

Work Address : ASPEX INC Bldg. 159 Boni Avenue Plainview Mandaluyong City

Job Description

 

DUTIES AND RESPONSIBILITIES:
•Provide first level support through calls, emails and handling the resulting incidents or service requests using the incident management/request fulfillment procedures;
•Ensures submitted service request has been processed or reported incident has been addressed;
•Provides initial assessment of the incident/service request to appropriate Level 2 Support group;
•Monitor Service Desk tickets and provide updates to users in a timely manner;
•Coordinates closely with Onsite Support for ticket updates;

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Company Overview

Industry
IT Computer-Network/System /Database Admin
Experience
Exprerience 3 - 4 Years
Qualification
Bachelors
Job Category
IT Computer-Network/System /Database Admin
Job Role
Network/System Engineer
Job Level
Employees with 1 to 5 years experience
Posted

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