Technical Phone Support
- Full Time
- National Capital Reg- Mandaluyoung City
- Salary As Per Industry Standard
Work Address : ASPEX INC Bldg. 159 Boni Avenue Plainview Mandaluyong City
DUTIES AND RESPONSIBILITIES:
•Provide first level support through calls, emails and handling the resulting incidents or service requests using the incident management/request fulfillment procedures;
•Ensures submitted service request has been processed or reported incident has been addressed;
•Provides initial assessment of the incident/service request to appropriate Level 2 Support group;
•Monitor Service Desk tickets and provide updates to users in a timely manner;
•Coordinates closely with Onsite Support for ticket updates;
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