• Providing timely after-sales support requests and leading the resolution of customer concerns.
• Start-up and commissioning of equipment on-site and training of customers’ in-house technicians.
• Handling the technical inquiries of customers.
• Leads the pre-delivery testing of all petroleum products.
• Assists in the pre-delivery testing of all other company products.
• Handles the assembly, testing and installation of hose assemblies.
• Conducts incoming inspection for imported goods.
• Evaluation of customer returns and claims.
• Pre- and post-inspection of loaned and/or rented equipment condition.
• Conducts training for certifying customers as certified installers of HDPE pipes.
• Ensure availability of fuel dispenser pump spare parts.
• Maintaining strong customer relations.
• Continuously collect and report market information.
• Submit reports on time.
• Control technical group operating expenses.
• Ensure all subordinates are performing at a high level.
• Take measures to reduce absenteeism & tardiness and maximize manhour output.
• Train, develop and coach all direct reports accordingly.
• Build the correct professionalism and company culture as directed upon by management.

Mandaluyong Head Office, traveling as needed