Responsibilities:

• Provide advanced level troubleshooting and great customer service
• Provide Root cause analysis and final solutions for technical issues
• Maintain technical issues escalation procedures
• Capture and respond to customer questions delivered through phone, email and CRM.
• Solid telephone skills and technical issue questioning. Using probing questions to ensure best possible solutions is given to the customers
• Work through customer issues to drive loyalty and confidence
• Quick and thorough understanding of product details
• Thorough information logging and follow through into our technical support software
• Able to simulate customer conditions using the RAS laboratory and collaborating with other Process Management business units as necessary.
• Fulfil any other reasonable duties as required

Requirements:

• BS/MS Electrical Engineering, Chemical Engineering, Mechanical Engineering, Computer Engineering or other technical degrees with the appropriate experience.
• At least 1-2 years of experience in process control from at least one target industry – Oil and Gas, Refining, or other related process control industries
• Knowledge and experience in Remote Automation Solutions products (OpenEnterprise SCADA System, RTU/Flow Computers such as ROC, FloBoss and ControlWave, etc), or other related brands used for pipeline , liquids , gas and terminal management.
• Experience in PC hardware and software, MS Operating Systems
• XML and Server knowledge is an advantage
• Good Communication Skills in English