Technical Support Engineer
- Full Time
- National Capital Reg- Pasig City
- Salary As Per Industry Standard
- Provide advanced level troubleshooting and great customer service
- Provide Root cause analysis and final solutions for technical issues
- Maintain technical issues escalation procedures
- Capture and respond to customer questions delivered through phone, email and CRM.
- Solid telephone skills and technical issue questioning. Using probing questions to ensure best possible solutions is given to the customers
- Work through customer issues to drive loyalty and confidence
- Quick and thorough understanding of product details
- Thorough information logging and follow through into our technical support software
- Able to simulate customer conditions using the RAS laboratory and collaborating with other Process Management business units as necessary.
- Fulfil any other reasonable duties as required
- BS/MS Electrical Engineering, Chemical Engineering, Mechanical Engineering, Computer Engineering or other technical degrees with the appropriate experience.
- At least 1-2 years of experience in process control from at least one target industry – Oil and Gas, Refining, or other related process control industries
- Knowledge and experience in Remote Automation Solutions products (OpenEnterprise SCADA System, RTU/Flow Computers such as ROC, FloBoss and ControlWave, etc), or other related brands used for pipeline , liquids , gas and terminal management.
- Experience in PC hardware and software, MS Operating Systems
- XML and Server knowledge is an advantage
- Good Communication Skills in English
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