job vacancies in Philippines

Technical Support Engineer

  • Full Time
  • National Capital Reg- Pasig City
  • Salary As Per Industry Standard

Job Description

Responsibilities:

  • Provide advanced level troubleshooting and great customer service
  • Provide Root cause analysis and final solutions for technical issues
  • Maintain technical issues escalation procedures
  • Capture and respond to customer questions delivered through phone, email and CRM.
  • Solid telephone skills and technical issue questioning. Using probing questions to ensure best possible solutions is given to the customers
  • Work through customer issues to drive loyalty and confidence
  • Quick and thorough understanding of product details
  • Thorough information logging and follow through into our technical support software
  • Able to simulate customer conditions using the RAS laboratory and collaborating with other Process Management business units as necessary.
  • Fulfil any other reasonable duties as required

 

Requirements:

  • BS/MS Electrical Engineering, Chemical Engineering, Mechanical Engineering, Computer Engineering or other technical degrees with the appropriate experience.
  • At least 1-2 years of experience in process control from at least one target industry – Oil and Gas, Refining, or other related process control industries
  • Knowledge and experience in Remote Automation Solutions products (OpenEnterprise SCADA System, RTU/Flow Computers such as ROC, FloBoss and ControlWave, etc), or other related brands used for pipeline , liquids , gas and terminal management.
  • Experience in PC hardware and software, MS Operating Systems
  • XML and Server knowledge is an advantage
  • Good Communication Skills in English

 

Company Overview

Industry
Engineering-Others
Experience
Exprerience 4 - 5 Years
Qualification
Bachelors
Job Category
Engineering-Others
Job Role
Technician/Support
Job Level
Employees with 1 to 5 years experience
Posted
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