TECHNICAL SUPPORT ENGINEER
- Contract
- National Capital Reg- Pasig City
- PHP 15000 - 20000 /Monthly
Work Address : Makati City
Job Description
Responsibilities:
• Provide post sales technical support, configurations, troubleshooting, and standard
methodologies to customers via phone, email, and web
• Conduct customer training and demos
• Handle complaints, provide appropriate solutions and alternatives within required
time limits; follow-up to ensure resolutions
• Advise customers regarding the product's proper use and address specific user issues
• Provide on-call support 24x7 on an as needed basis
Qualifications:
• Graduate of any IT-related or Engineering course
• Resilient to handle stressful situations effectively while managing several
tasks/projects
• Excellent customer service aptitude. Must be able to support partners and end-users
based on our service level standards
• Ability to handle clients professionally during all interfaces.
• Able to work with minimal supervision and outside regular
Benefits
Company Overview
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