job vacancies in Philippines

Technical Support Engineer

  • Full Time
  • National Capital Reg- Taguig City
  • PHP 23000 - 30000 /Monthly

Work Address : Bonifacio Global City

Job Description

Technical Support

  • Take ownership of technical issues and working with development teams for more advanced issues when necessary

  • Provide Level 1 technical support to customers by answering complex questions on functionality and product usage via web, phone, chat and email.

  • Provide Level 2 technical support by investigating issues at the message delivery level with third party external messaging providers (SMS, Email and IP Messaging).

  • Document troubleshooting and problem resolution procedures

  • Resolving escalated customer complaints without the need of a team lead intervention

  • Ability to provide 24X7 on-call Support for critical customer issues

  • Responsible for providing technical support for the internal teams such as Sales, Marketing, Finance teams

  • Provide technical support during deployment activities

  • Daily monitoring of platforms, web services, servers, databases and gateways ensuring that all components are healthy using multiple monitoring tools

  • Regular monitoring of business metrics such as platform traffic and platform performance

  • Participation on providing customer training when required

  • Provide support during and post system deployment

  • Participate in development projects and provide inputs for network related items

  • SMS and Email Routing

  • Collaborate with messaging vendors for issue escalation

  • Identify, test and evaluate new messaging routes as well as additional service offerings from these route providers (e.g. USSD, Text-to-Speech)

  • Manage routing for optimal SMS delivery performance / profitability ratio

  • Maintain up to date SMS route table pricing for all routes and destinations

  • Monitor routes, identify and resolve problems efficiently to ensure minimal downtime.

  • Proactively monitor routes, identify and resolve problems efficiently to ensure minimal downtime.

System and Network Provisioning

  • Install / Deploy / Rebuild existing servers and configure settings in accordance to requirements

  • Regular IT security monitoring and implementation of requirements when needed

  • Develop and maintain installation and configuration procedure and standards

  • Maintain SMS routing table and pricing for all routes and destinations

  • Provide and maintain network / system documentation and knowledge-base

  • System migration planning and implementation

  • Provide solutions for known performance-related issues of crucial system components such as API gateways and SMS gateways

Business Technical Support

  • Assist internal team on technical issues

  • Ensure office network is at an acceptable operational state

Customer Engagement

  • Empathize with the customer on a business as well as individual level

  • Nurture customer relationship and champion their success

  • Be the swift solution to possible issues before the customer reaches out



  • Strong Knowledge on web application architectures

  • Demonstrate a solid understanding of mobile, email and IP messaging.

  • Technically minded individuals with strong troubleshooting and efficient problem solving skills

  • Outstanding customer service skills with the ability to create the best customer experience

  • Ability to interface, collaborate and prioritize customer issues with internal teams

  • Excellent communication skills and fluent in English

  • 3-4 years of relevant experience in providing support or similar role and in an IT related industry

  • Experience with Linux admin is a plus

  • Experience with Application Monitoring tools is a plus

  • Experience with service desks is a plus

  • Results-driven, pro-active, self-starter

  • Ability to work independently and as a team player

  • Highly organised with attention to detail

  • Graduate of any 4 year Degree Course or higher


Allowance HMO 13th Month Annual Leave
Apply Now

Company Overview

IT Computer-Network/System /Database Admin
Exprerience 3 - 4 Years
Job Category
IT Computer-Network/System /Database Admin
Job Role
Job Level
Employees with 1 to 5 years experience

Related Jobs

ESL Teacher

ALTAIR BPO INC (AtWork Career Hub )
Cagayan Valley- All
Home Based

Atwork Career Hub is looking for Home-Based ESL Teachers (both part and full time) to join our growing company. We're a young company and looking to build a solid base of team members that enjoy working with young students online.

Training Manager

FAREAST J1 Association, Inc.
National Capital Reg- Makati city
Full Time

Program Associate

International Development Law Organization (IDLO)
National Capital Reg- Makati city
Full Time

University degree in Law or a similar field is required. Excellent written/verbal communication skills Strong interpersonal & organizational skills, ability to work under pressure with tight deadlines & to respond timely to queries and provide feedback Sound computer skills Word/Excel Willingness to travel w/n the country Familiarity with the PH legal system and rule of law and CPD is an advantage


Acha Company Limited
National Capital Reg- Manila City
Full Time

We urgently need a seasoned and creative Copywriter to join our remote team to write clear and concise copy for ads, publications, and websites. Your words will inform and engage target audiences.

Associate Cost Estimator

DBA Global Shared Services Inc
Central Luzon- Zambales(Alongapo City)
Full Time

DBA Global Shared Services, Inc. is a premium Business Outsource Provider (BPO) to the Australian, North American and UK markets and a XERO certified. We are constantly searching for talented, professional and creative people. If you believe you can be a part of a highly-dynamic team and can contribute to the firm’s success, we are interested in hearing from you.

jobaxy-logo register-now