Job overview

To provide technical support for server infrastructure and LAN WAN networks for external customers, assisting them through onsite support and consultancy.To provide technical support functions for the Local Area Network (LAN) and Wide Area Networks (WAN) including the management of hubs, switches, routers, firewalls and servers.

Key responsibilities and accountabilities

• To provide technical support and consultancy either over the phone, email or directly onsite with the internal and external clients
• To maintain a high degree of customer service for all support queries and adhere to all IT service management principles
• To consult on infrastructure problems and provide suitable networking and System solutions
• To take ownership of user problems and be proactive when dealing with user issues
• To log all calls on the call logging system and maintain full documentation
• Maintain a log of any software or hardware problems detected
• Respond to enquiries from clients and help them resolve and hardware or software problems
• To resolve all IT issues with a professional manner and allocate more complex service issues to the relevant IT Support member

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as discussed with your immediate supervisor to meet the ongoing needs of the organization.

Education and/or work experience requirements

• 2-3 years of Experience in IT Field
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 2008 server, Cisco Networking devices and Linux
• Excellent verbal and writtern communication skills
• A Microsoft certification such as an MCSE or MCITP is desirable
• A Cisco certification such as CCNA is desirable
• A Linux certification such as RHCE is desirable

Other industry standard qualifications are advantageous