Technical Support Representative
- Full Time
- Calabarzon & Mimaropa- Rizal (Antipolo)
- PHP 17500 - 18500 /Monthly
Work Address : Antipolo City
Technical Support Representative Entry Level Job Duties:
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues; recommending instructional language.
- Accommodates client disabilities by recommending devices and techniques.
- Avoids legal challenges by monitoring compliance with service agreements.
- Improves system performance by identifying problems; recommending changes.
- Updates job knowledge by participating in educational opportunities; maintaining personal networks.
- Accomplishes information systems and organization mission by completing related results as needed.
Here are the standard qualifications for our hiring accounts:
·At least 18 years of age
·A Filipino citizen or hold relevant status
·Must possess basic web navigation skills
·With average – good communications skills
o Must be conversant and can ask logical questions
o Must be able to display empathy and energy with every customer
o Must have an ability to understand customer’s needs and can multi-task
·Willing to start immediately
·Preferably with 1-6 months call center experience, but not required as long as communication skills requirement is met.
·Must be flexible to work on weekends and/or holidays
·Must not have any conflict of interest such as:
o Plans to study
o Plans to go abroad
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