REQUIREMENTS:

• Graduate of IT, Computer Science or any related course
• Excellent communication skills
• Obtain and evaluate all relevant information to handle inquiries and complains
• Good customer service orientation.
• Must be patient, courteous and friendly.
• Can work under pressure
• Willing to work as soon as possible
• Fresh graduates are welcome to apply

TECHNICAL SUPPORT REPRESENTATIVE DUTIES:

• Answer incoming customer calls by providing assistance for modem troubleshooting
• Diagnose and resolve technical hardware and software issues
• Support in the development of programs to train the customer on how to properly use the products
• Offer alternative solutions that is appropriate with the objective of retaining customers’ and clients’ business
• Determine further action or final completion on customer cases received Identify and escalate priority issues per Client specifications by redirecting to appropriate resource
• Follow up and make scheduled call backs to customers where necessary
• Evaluation of the systems' problems to recommend enhancements