REQUIREMENTS

·  Proven experience as telemarketer or similar sales/customer service role

·  Proven track record of successfully meeting sales quotas preferably over the phone

·  Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems

·  Excellent communication and presentation skills

·  Proficient in English

·  Skilled in negotiation and dealing with complaints

·  Persistent and results-oriented

·  Patient and able to handle customer rejection

RESPONSIBILITIES

·  Answer incoming calls from prospective customers

·  Use scripts to provide information about product’s features, prices etc. and present their benefits

·  Ask pertinent questions to understand the customer’s requirements

·  Persuade the customer to buy by demonstrating how merchandise or services meet their needs

·  Record the customer’s personal information accurately in a computer system

·  Deal with complaints or doubts to safeguard the company’s reputation

·  Go the “extra mile” to meet sales quota and facilitate future sales

·  Keep records of calls and sales and record useful information