TSR Technical Support Representative - Naga Site
- Full Time
- Bicol Region- Carmarines Sur
- Salary As Per Industry Standard
- Enhance technical support service and customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information
- Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
- Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
- Responsible for basic customer and team communication via e-mail, memos, voicemails, etc
- Responsible for best-demonstrated practices for productivity enhancements
- Other duties as assigned
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