Job Scopes:
• ITSD Team Lead not sole to support the Business in terms of hardware, software, service, it also involve supporting the people, internal technical support team member whom are the actual heavy lifter
a. In Multitasking
b. Promote effective approach in facilitating business request/support – cost, time, trade off
• Perform regular appraisal of team member’s performance and devise strategies to help with improvement.
• Monitor all team members activity and provide necessary advice and guidance
• Promptly consult with ITSD Supervisor / ITSD Management for matters which require immediate attention
• Involvement in mitigation of known risk and post incident management review

Job Qualification:
1. Bachelor’s Degree in Information Technology or related field
2. At least 3 years of experience in Information Technology
3. Has the ability to work well with a team in a fast paced environment.
4. Knowledge in specific technical support and troubleshooting.
5. Has the ability to use support tools to identify or resolve customer technical/IT issues.
6. Good leadership skills
7. Highly technical and data management skills
Specifically on Skills and attributes below:
- Knowledge in various workstations, desktop, laptop and peripherals
- Installation of various OS
- Basic troubleshooting and methodology
- Basic understanding of network, TCP/IP, OSI layer
- Understanding of monitoring tools
- Basic knowledge of Email client and configuration such as MS Outlook, Outlook express, etc.
- Knowledge in domain and workgroup network.
- Knowledge in various monitoring tool such as CACTI, MRTG, PRTG, Solar wind, Nagios, etc.
- Familiarization with CCTV, Biometric devices, NVR and DVR.
- Active directory user account and Group policy management.
- File server administration and configuration
- WiFi configuration and implementation
- Knowledge in proxy and VPN
- Front end – Back end services
- Call Centre System – VOIP
- Handling and supervising documentation and presentation
- Experienced in multimedia server/streaming server/CDN service

SALARY: 27K-38K

WORK LOCATION: CHINO ROCES MAKATI

DIRECT AND PERMANENT