URGENT Call Center - Order Management
- Full Time
- National Capital Reg- Pasay City
- Salary As Per Industry Standard
Work Address : Pasay City, MOA
- Candidate must possess at least a Bachelor's/College Degree, any field.
- Required skill(s): JD Edward, Hyperion, SAP.
- Must have experience in Order Processing processing and Customer Service
- At least 3 year(s) of working experience in the related field is required for this position.
- Applicants must be willing to work in Pasay City, MOA.
- Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
- Full-Time position(s) available.
*This is for a Multinational National Company, not a BPO Company.
Key Duties and Responsibilities as Customer Service Assistant:
- Handle customer orders, staff bottle requests and point of sale materials for promotional activities and ensure completeness of required documentation and necessary approvals, strictly following set timelines.
- Identify and assess customers’ needs to achieve satisfaction.
- Respond promptly to customers’ enquiries.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Stocks reservation as and when required by commercial/sales staff.
- Filing of sales order forms/invoices
- Ship confirmation for sales order and free issues.
- Monitor & maintain updated product price list
- Work hand in hand with Finance for the responsibility of month end closing
- Verification of invoices from 3PL for payment approval
- Maintain damage records, backorder logs and handling of returns(if any)
- Cover other team member’s work during the member’s absence or as and when necessary.
- Perform other duties assigned from time to time by the Manager