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URGENT Call Center - Order Management

  • Full Time
  • National Capital Reg- Pasay City
  • Salary As Per Industry Standard

Work Address : Pasay City, MOA

Job Description


  • Candidate must possess at least a Bachelor's/College Degree, any field.
  • Required skill(s): JD Edward, Hyperion, SAP.
  • Must have experience in Order Processing processing and Customer Service
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in Pasay City, MOA.
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
  • Full-Time position(s) available.

*This is for a Multinational National Company, not a BPO Company.


Key Duties and Responsibilities as Customer Service Assistant:

  • Handle customer orders, staff bottle requests and point of sale materials for promotional activities and ensure completeness of required documentation and necessary approvals, strictly following set timelines.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Respond promptly to customers’ enquiries.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Stocks reservation as and when required by commercial/sales staff.
  • Filing of sales order forms/invoices
  • Ship confirmation for sales order and free issues.
  • Monitor & maintain updated product price list
  • Work hand in hand with Finance for the responsibility of month end closing
  • Verification of invoices from 3PL for payment approval
  • Maintain damage records, backorder logs and handling of returns(if any)
  • Cover other team member’s work during the member’s absence or as and when necessary.
  • Perform other duties assigned from time to time by the Manager
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Company Overview

Customer Service
Exprerience 1 - 2 Years
Job Category
Customer Service
Job Role
Call Center Executive
Job Level
Employees with 1 to 5 years experience
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